Operations Management

bora ly


This module is designed to develop an integrated understanding of how operations managers deliver value to the customer through operational activities.  A range of theoretical concepts & models will be utilized to develop this integrated framework. 


Operations management is developed from both the perspective of the organisation and the customer.  The module will provide a framework within which customer value can be understood, delivered, managed and satisfied.  


The management of customer value will need to consider the challenges of globalisation, social responsibility, how to manage and harness knowledge and technological change. 



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